OneFam

Shipping is international and handled via postal services. The cost depends on your location and the chosen shipping method.

We ship across Europe — Germany, Austria, Belgium, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, the Netherlands, Norway, Poland, Portugal, Spain, Switzerland, and the United Kingdom & Northern Ireland. Orders to other countries are sent internationally via DHL, where delivery times can vary. We don't ship to a small number of restricted territories and military zones.

Every piece is made to order, so please allow 2–5 business days for production before your order ships. Estimated delivery once dispatched:

Germany: 2–4 business days

Rest of Europe: 3–7 business days

United Kingdom, Switzerland, Norway & Liechtenstein: 4–8 business days

United States: up to 14 business days (standard DHL international; customs clearance can add time)

Other international destinations (via DHL): varies by destination and customs

Once your order has been shipped, you’ll receive a confirmation email with your tracking details.

Please note that tracking updates may take 1–3 business days to appear after your order is processed. In some cases, updates can be delayed slightly due to customs clearance, weather conditions, or local carrier operations.

If you have any questions about your shipment, our support team is happy to help.

If customs duties or local fees apply in your country, you may be required to pay them upon delivery.

Prices are shown in your regional currency where we support it — including EUR, PLN, CZK, DKK and NOK. For all other regions, orders are processed in Swiss Francs (CHF). Your bank handles any conversion at checkout.

We accept major credit and debit cards (Visa, Mastercard, American Express) as well as Apple Pay, Google Pay, Shop Pay and Klarna. The available options are shown at checkout.

Yes, but only within 24 hours of placing your order. You need to contact customer service by email within this time window.

Contact customer service by email and provide:

• Your order number
• Photos or videos of the defect (include measurements if sizing is wrong)
• A photo of the packaging label (if any item is missing)
• Your delivery address and phone number
  If your claim is valid, we will either resend the item free of charge or issue a full refund including shipping costs.

Use our contact us page to contact us.